Read the GDPR-compliant Privacy Policy for Rubbish Clearance Crystal Palace, explaining how customer data in the Crystal Palace area is collected, used, stored, and protected, and outlining your data protection rights.
Get a quoteThis Privacy Policy explains how Rubbish Clearance Crystal Palace collects, uses, stores, and protects your personal data when you enquire about, book, or receive our rubbish clearance and related services. It applies to all Rubbish Clearance Crystal Palace customers and prospective customers in the Crystal Palace area, as well as visitors who contact us or interact with us for business purposes.
Rubbish Clearance Crystal Palace is a rubbish removal service operating in and around the Crystal Palace area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we are the data controller for the personal data described in this Privacy Policy.
We may collect and process the following categories of personal data about you:
Contact details, such as your name, address, postcode, telephone number, email address, and preferred contact method.
Service information, such as details about the rubbish clearance services you request, property access information relevant to the service, dates and times of appointments, and notes related to your booking.
Payment and billing information, such as payment method, billing address, partial card details as provided through our payment processor, the amounts paid, and records of invoices and transactions.
Communication data, such as emails, text messages, telephone call notes, and other correspondence between you and us, including any feedback or complaints you provide.
Technical and usage data, such as information about how you contact us or use our website or online forms, including IP address, device details, and basic analytics information where applicable.
Any other information you choose to provide when you contact us, request a quote, or interact with our staff and contractors in the course of receiving our services.
We collect personal data directly from you when you contact us by phone, email, text message, online form, or social media, when you request a quote, or when you book services with us. We may also obtain personal data from third parties who refer you to us with your knowledge, such as letting agents, landlords, or property managers, where this is necessary to arrange a service for you.
We only process your personal data when we have a lawful basis to do so. Depending on the situation, we rely on one or more of the following legal bases:
Contract: We process your personal data where it is necessary to enter into a contract with you or to perform a contract for rubbish clearance and related services. This includes handling bookings, communicating with you about appointments, and managing payments.
Legal obligation: We may process your personal data to comply with legal obligations, including tax, accounting, and waste management regulations that require us to keep certain records.
Legitimate interests: We process personal data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, handling customer enquiries and complaints, and maintaining appropriate records.
Consent: In limited cases, we may rely on your consent, for example, for specific types of marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
We use your personal data for the following purposes:
To provide rubbish clearance and related services to you, including arranging visits, completing collections, and issuing invoices and receipts.
To respond to your enquiries, provide quotes, and communicate with you before, during, and after your bookings.
To manage our relationship with you, which may include customer service, dealing with complaints, and informing you about changes to our services or terms.
To process payments, accounting, and financial records, including debt recovery where necessary.
To comply with legal and regulatory obligations, including record-keeping, audit, and reporting requirements.
To protect our business, staff, and customers, which may include verifying identity where appropriate and managing disputes.
To analyse and improve our services, for example by reviewing feedback, monitoring service performance, and planning resources in the Crystal Palace area.
We may share your personal data with third parties where necessary for the purposes described in this Privacy Policy, and only to the extent required.
Service providers and processors: We may share data with trusted third-party suppliers who act as data processors on our behalf, such as payment processors, IT and communications providers, email or text message platforms, and accounting or booking support services. These processors are only permitted to use your data in accordance with our instructions and are required to protect your data appropriately.
Professional advisers: We may share data with our accountants, auditors, legal advisers, or insurers where necessary to obtain professional advice or manage legal and insurance matters.
Authorities and regulators: We may share data with law enforcement, regulatory bodies, or government authorities if required by law, or in connection with legal claims, investigations, or enforcement of our rights.
We do not sell your personal data to third parties.
Where any of our service providers or processors store or access personal data from outside the United Kingdom, we take steps to ensure that appropriate safeguards are in place to protect your data. These safeguards may include relying on adequacy regulations or using standard contractual clauses approved by relevant authorities.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, to meet legal, accounting, or reporting requirements, and to resolve disputes.
In general, we keep customer and transaction records for the period required by tax and accounting laws, which is typically up to six years from the end of the relevant financial year. Correspondence and enquiry records may be kept for a reasonable period to manage our relationship with you and deal with any questions or complaints.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, misuse, or disclosure. These measures may include access controls, secure storage, staff training, and regular review of our data handling practices.
While we take reasonable steps to safeguard your data, no transmission of information or storage system can be guaranteed as completely secure. You also have a role in keeping your information safe, for example by keeping communication devices secure and notifying us promptly if you suspect misuse of your personal data in relation to our services.
Under data protection law, you have certain rights in relation to the personal data we hold about you. These rights may be subject to legal conditions and exemptions.
Right of access: You have the right to request a copy of the personal data we hold about you and information about how we process it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose for which it was collected and we have no legal obligation to keep it.
Right to restriction: You may request that we restrict the processing of your personal data in certain situations, such as when you contest its accuracy.
Right to data portability: Where our processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests as our legal basis. We will stop processing unless we have compelling legitimate grounds or we need to process the data for legal claims.
Rights in relation to consent: Where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the usual communication channels you use to book or enquire about our services. We may need to verify your identity before responding to certain requests.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we use your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
This Privacy Policy applies to all customers and prospective customers of Rubbish Clearance Crystal Palace in the Crystal Palace area, as well as individuals who contact us regarding our services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.
Any changes will take effect when the updated Privacy Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
Crystal Palace, a vibrant district in South London, is renowned for its eclectic mix of party...
(71)
Please fill out the form below to send us an email and we will get back to you as soon as possible.
