Read the service terms and conditions for Rubbish Clearance Crystal Palace, including booking, payments, cancellations, liability, and UK waste regulations.
Get a quoteThese Terms and Conditions set out the basis on which Rubbish Clearance Crystal Palace provides waste collection, rubbish removal and related services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, company or organisation booking or receiving the services.
Services means any rubbish clearance, waste collection, removal, loading, transport, disposal or related services supplied by us to the Customer.
Waste means any items, materials or rubbish to be removed as part of the Services.
We, us, our means Rubbish Clearance Crystal Palace, the service provider.
Contract means the agreement between you and us for the supply of Services, incorporating these Terms and Conditions and any written or verbal confirmation of your booking.
We provide waste collection and rubbish clearance services for domestic, commercial and other premises. This may include removal of household waste, garden waste, office waste, bulky items, and other non-hazardous materials as agreed at the time of booking.
The exact nature and scope of the Services to be provided will be agreed when you make a booking, based on the information you supply about the type and volume of Waste, the location and any access or parking requirements.
We reserve the right to refuse to collect any Waste which is hazardous, prohibited by law, unsafe to handle, or materially different from the description provided at the time of booking.
You may request a booking by contacting us by telephone or other communication channels we may make available. When requesting a booking, you must provide accurate and complete information about:
a. The address where the Waste is to be collected.
b. The type and approximate volume or weight of the Waste.
c. Access constraints, such as stairs, internal access only, restricted parking, or time-limited access.
d. Any items that may require special handling, such as electrical goods, fridges, mattresses or heavy items.
Based on the information you provide, we may give you an estimated price or price range. Any estimate is given in good faith but does not constitute a binding quote if the Waste or access conditions differ materially from the description provided.
Your booking will be confirmed once we have accepted it and given you a collection date and either a time slot or an indication of when our team will arrive. We reserve the right to reschedule bookings where reasonably necessary, for example due to vehicle breakdown, staff availability, traffic disruption, unsafe weather conditions or other circumstances beyond our reasonable control.
You must ensure we have safe and reasonable access to the Waste at the agreed time. This includes arranging any necessary parking permissions, providing entry codes or keys where necessary, and ensuring that driveways, hallways and access routes are clear enough for our team to move the items safely.
If safe access is not available, or if parking restrictions or other factors prevent us from carrying out the Services, we may cancel the visit or charge a reasonable waiting time or call-out fee.
You must ensure that any Waste to be collected is clearly identified and separated from items that are not to be removed. We are not responsible for removing the wrong items where you have failed to provide clear instructions or labelling.
You confirm and warrant that you either own the Waste or are authorised by the owner to arrange its removal. You will be responsible for any claim made by a third party arising from removal of items where you did not have authority to dispose of them.
Our prices are usually based on the volume, weight, labour required, access conditions and disposal charges associated with the Waste. We may provide an estimated price in advance and confirm the final price on arrival after the Waste has been inspected.
All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable taxes that we must charge under UK law.
Payment is due on completion of the Service, unless we have agreed alternative payment terms in writing before the Service date. We may accept payment by cash, card or other methods that we make available from time to time.
For commercial Customers or regular service contracts, we may agree periodic invoicing. Invoices are payable within the payment term stated on the invoice. Where no term is stated, payment is due within 14 days of the invoice date.
If you fail to make payment by the due date, we may charge interest on the overdue amount at the statutory rate permitted under UK law, together with reasonable costs of recovery. We also reserve the right to suspend or cancel further Services until outstanding sums are paid in full.
You may cancel or amend a booking by contacting us. To avoid cancellation charges, you must give reasonable notice before the scheduled collection time.
Where you cancel a booking with less than 24 hours notice, we reserve the right to charge a cancellation fee to cover any costs incurred, such as staff scheduling, vehicle allocation and lost opportunities.
Where we arrive at the agreed address and are unable to carry out the Services due to lack of access, incorrect address details, absence of an authorised person where required, or insufficient permissions to park, we may treat this as a late cancellation and charge a call-out or cancellation fee.
We may cancel or rearrange a booking if we are unable to provide the Services due to events beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, severe weather, accidents, road closures or other operational issues. In such cases, we will aim to provide as much notice as reasonably possible and offer an alternative date. We will not be liable for any loss or cost you incur as a result of such cancellations, except as required by law.
We operate in accordance with applicable waste management legislation and regulations in the United Kingdom. We will transport and dispose of Waste only at authorised facilities and in a lawful and environmentally responsible manner.
Certain types of Waste are classified as hazardous or require specialist treatment, such as asbestos, chemicals, solvents, medical waste, pressurised containers and some electrical items. Unless expressly agreed in advance, our Services do not include removal of hazardous Waste. If we discover hazardous or prohibited materials during the collection, we may refuse to remove such items and, where necessary, terminate the Service.
We may require you to provide accurate information about the nature and composition of the Waste. You are responsible for any costs, claims, fines or penalties arising from misleading or incomplete information about the Waste that you provide, particularly if it leads to a breach of waste regulations or contamination of other materials.
We may separate or sort certain materials to facilitate recycling or recovery, but we are not obliged to provide you with a detailed breakdown of how each item is treated. Title and responsibility for the Waste passes to us once it is loaded onto our vehicle, subject to these Terms and Conditions and any applicable laws.
You must ensure that the environment in which we provide the Services is safe and free from unnecessary hazards. This includes controlling pets, children and other persons who may be present, and informing us of any known risks such as unstable structures, sharp objects or hazardous substances.
Our team members may refuse to carry out any activity they consider unsafe or beyond the reasonable scope of a rubbish clearance service. This may include lifting excessively heavy items without appropriate equipment, working at height, or entering areas that are structurally unsafe or contaminated.
We reserve the right to withdraw our team and terminate the Service if there is abuse, aggression, harassment or any behaviour that threatens the safety or dignity of our staff. In such cases, no refund will be provided for any part of the Service already carried out.
We will exercise reasonable care and skill in providing the Services. If we cause damage to property through our negligence, we will, at our option, repair the damage or compensate you for the reasonable cost of repair or replacement, taking into account the age and condition of the damaged item.
You must notify us in writing of any damage or loss that you believe has been caused by us as soon as reasonably practicable and in any event within 7 days of the Service. We may need reasonable access to inspect and assess any alleged damage before liability can be determined.
We are not liable for:
a. Normal wear and tear or damage to items that are fragile, poorly constructed, damaged, or not suitable for moving.
b. Loss or damage arising from inaccurate information, unclear instructions or lack of authority on your part.
c. Loss of income, profits, business, contracts, data, or any indirect or consequential loss, whether arising from contract, tort or otherwise, to the fullest extent permitted by law.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.
We maintain appropriate insurance cover for our activities as a rubbish clearance and waste collection provider, including public liability insurance at a level that we consider suitable for the nature of our operations.
Our insurance does not remove your responsibility to ensure that any items you retain are adequately insured under your own policies. You should also ensure that any specific high-value items or fittings near the Waste are suitably protected before we attend, particularly where access is restricted.
If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible with details of your concern. We will investigate and respond within a reasonable timeframe, and we may request additional information or evidence to help resolve the matter.
We will aim to resolve complaints amicably and fairly. If a dispute cannot be resolved informally, either party may seek to use any appropriate mediation or alternative dispute resolution service, or pursue their rights through the courts in accordance with these Terms and Conditions.
We may collect and process personal data about you for the purposes of managing bookings, providing Services, arranging payments, and handling enquiries or complaints. We will only use your personal data in a lawful manner and in accordance with applicable data protection legislation in the UK.
We may retain records of the Services supplied to you for a reasonable period for accounting, operational and legal purposes. You have certain rights in relation to your personal data, which you may exercise under the applicable legislation by contacting us.
We may update or amend these Terms and Conditions from time to time to reflect changes in laws, regulations, industry practices or our operational needs. Any revised Terms and Conditions will apply to bookings made after the date they are published or otherwise communicated to you.
For ongoing or long-term service arrangements, we will notify you of any material changes that may affect your rights or obligations. Continued use of our Services after such notice will be deemed acceptance of the updated Terms and Conditions.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, except where a different jurisdiction is required by mandatory consumer protection law.
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall, to the extent required, be deemed deleted, and the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where this does not reduce the level of service or protection provided to you under these Terms and Conditions.
These Terms and Conditions, together with any booking confirmation or agreed variation in writing, constitute the entire agreement between you and us relating to the Services and supersede any prior discussions, communications or understandings.
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